Cancellation policy

Cancellation fees

Rights and obligations arising from the accommodation contract DEHOGA accommodation contract

• The accommodation contract is concluded as soon as the room has been booked and confirmed.
• The conclusion of the accommodation contract obliges the contracting parties to fulfill the contract, regardless of the duration of the contract.
• The landlord is obliged to pay compensation to the guest if the room is not made available.
• The guest is obliged to pay the agreed or customary price if the contractual services are not used, less any expenses saved by the landlord. Based on experience, these savings amount to 20% of the total price.
• The landlord is obliged in good faith to allocate unused rooms and services elsewhere if possible in order to avoid losses.
• Until the room and services are allocated elsewhere, the guest must pay the amount calculated in accordance with clause 4 for the duration of the contract.

Cancellation by the guest
If the customer withdraws from the travel contract, the hotelier may demand reasonable compensation for the travel arrangements made
and for the expenses incurred. The landlord may, taking into account
the following structure, charge a percentage of the travel price as a lump sum, depending on how close the date of withdrawal is to the contractually agreed start of the trip:
Please note: Cancellations or reductions must be made in writing by letter or email.

Cancellation conditions

28 days or more before the start of the trip 20%
21 days or more before the start of the trip 30%
14 days or more before the start of the trip 50%
7 days or less before departure 75%
On the day of departure or in case of no-show 90%

• Check-in from 2:00 p.m.
• Check-out by 10:30 a.m.